A few months ago, we had a client that wanted to personalize header images based on a season. That is nothing new, we already did this 12 years ago. You just create four images that are then called based on date criteria. This got me thinking - what about displaying content based on current weather? This is used in some video games.

Setting up personalization in Kentico EMS is a little easier and less development focused as in Kentico Cloud. That means you can setup some very cool personalization effects with little effort and some basic knowledge of Kentico.

A few months ago, I gave you a quick introduction on how to start with marketing automation in Kentico. I’d like to share few ideas on what to do next and show you why you shouldn’t be afraid of Marketing Automation. As explained in my previous blog post we need to start simple and then build our process. Trust me, you’ll learn easily and love it!

I had lot of scenarios where a site is launched and the client has high expectations on generating new leads. PPC campaign is on the way, a fancy new landing page is created but results are not as expected. First problem that I saw was that my client thinks he knows his customers. Well does he really?

Let’s imagine we have a site that has a lot of traffic and we are getting new leads every day. Our biggest problem is how to qualify these leads. Someone that filled out our form on the landing page and left their details doesn’t immediately qualify as a good lead. We need a little more activity to transfer this lead to our CRM or sales team. Our solution to this problem is Kentico scoring.

The term Marketing Automation is almost self-explanatory; it is a process of automating repetitive marketing activities. Marketing Automation can create a better customer experience and free up marketing resource, but it can also create a bottle neck.

In my previous blog post we saw how to create a contact from and collect data from our landing page. Before we start engaging our contacts it would be useful to separate them into different groups so we can easily target them. This can be done in Kentico by using Contact groups

Contact management in Kentico is like an address book of your future and current customers. A great advantage compared to other systems is that you can easily use it for other marketing activities on your site. If someone comes to your site and fills in contact form, we can store the person’s info in our contact management and identify his or her activities.

After my second blog post on personalized emails in online marketing I received questions asking about EMS in general and how to get started with online marketing.
Online marketing has changed tremendously since banners were considered to be the ideal way for attracting new customers. Today it is essential to use every available tool to attract, engage and keep your customers. A small adjustment in a header or an image change can make a great difference in sales, because competition is tough, information is available everywhere and around the clock, and customers have become even more critical.

We had a few scenarios where Email had to be personalized. The situation is pretty simple. The Marketing team is responsible for sending out Emails but Sales team should be contacted first. So we have the option of sending out Emails with a generic sales contact which is fine if we don’t have a sales team. What if we want the client to contact their sales representative? How to personalize that Email so it doesn’t look generic?